Categories: Administrative Tasks

The Testing History Report is available via the “Testing History” link on the navigation bar. This report allows you to see tests completed by quarter, and the administrator who assigned them to take the test.

The top half of this report provides total usage by month by test. The bottom half of this report lists out the tests used in detail.

Use the selector in the upper right to adjust the quarter you’d like to see.

In order to properly grade tests via email/fax answer sheets, you must submit the correct Test ID on the email/fax cover sheet. Each test used on the Ramsay Corporation site has it’s own ID.

If you need to find the test ID for a test you would like to grade, please follow the directions below.

Please be sure to double check the test you are administering has the correct number of questions expected via the test ID lookup.

More »

In order to properly grade tests via email/fax answer sheets, you must submit the correct Account ID on the email/fax cover sheet. The Account ID allows our system to place the results in the correct account “folder” so that you can organize your results. Additional questions about setting up subaccounts can be found here.

If you need to look up your account ID for your own account or if you have subaccounts that you would like to submit emailed/faxed answer sheets to, you can look it up on the Ramsay Corporation website.

Please refer to the directions below to access your account information page.

More »

Categories: Administrative Tasks

Ramsay Corporation’s Online Testing System supports the creation and management of subaccounts. Each subaccount is a fully-functioning account like your current account, and can contain Administrators, Test Takers, Credits, and Results. Parent accounts have access to their child accounts or “subaccounts.” If you are an administrator with access to subaccounts, you may need to access those subaccounts to perform functions such as “Assign Test,” “Proctor Test,” and “View Results.” More details can be found here.

Click here for a Visual Walkthrough

The exclude checkbox is intended to be a permanent exclusion of data in the account. This is generally used to exclude data from:

  • Managers who have taken the test to see what is on it
  • Test takers who do not complete a test or portion of a test battery
  • Other accidental taking of tests

When you exclude a test taker’s results, you are removing the person’s results from the data used to calculate local percentiles. The local percentile columns, consequently, will update to show the results with the excluded test taker removed.

Before Tests Are Excluded: After Tests Are Excluded:
exclude before wa exclude after wa
n before wa n after wa

If you would like to separate out groups of test takers’ results, we would recommend that you move the test takers into subaccounts.

You can find more details about setting up subaccounts here.

Q: I can’t login, what can I do?


Recently we have had issues with users using bookmarks, so first try navigating to our website directly.

You can reset an administrators’ password by following this link: To reset an administrator’s password, click on the administrator you wish to reset and then click “Reset password”. After that, the selected administrator will be sent an email containing a link with a new temporary password. If you did not receive an email it is possible that it was sent to your spam filter. If the email still was not received you can always reset the password again to resend the email.

parent-child-accounts In our Online Testing System we have made it very easy to create many sub accounts, all contained within one parent account.

We recommend a tiered structure if your organization has more than one location or group. Each facility would be created as a “subaccount” of the top-tier account. This is useful to separate the test takers such that each only sees the test takers that are relevant.

Each “subaccount” is autonomous, meaning each account has its own pool of credits, test takers, administrators, and results. Corporate-level administrators would be created in the top-tier account, and they would be able to select any of their subaccounts to help administer and/or view results.
Click here for more information

Categories: Administrative Tasks

Q: What are sub-accounts?

A: Subaccounts can be used to organize test takers and administrators in your company. You can create as many subaccounts as you feel you need in order to separate test results and limit access. Often, subaccounts are used for billing purposes if each plant purchases test credits themselves. Once they are created as their own subaccount, you can manage their administrators in case of turnover and see the results, but the subaccounts have full access to purchase, assign, and view results of their own account.

Q: How do I create sub-accounts?

A: See below panel for step by step instructions on creating sub-accounts.

There are more advanced organizational tools in the Online Testing System if this is necessary. Click here to learn more about creating Custom-Organizational Groups.

Click here for a Visual Walkthrough

Categories: Testing Basics

Q: What if my internet connection is interrupted in the middle of a test?

A: If your internet connection is interrupted in the middle of a test, there is no need to worry. Our online testing system auto-saves the entire test session every 30 seconds.

Categories: Results and Reporting

Q: How do I exclude a test from the results?

A: See Below

Step 1 Step 2 Step 3 Step 4


Select "Reporting Center" in the left sidebar



Select Standard



Open the account picker and select the account you would like.



Select the examinees you would like to exclude from the reports.


Excluding a Test From Results

You may occasionally want to exclude a test from the results (including the summary and local percentile).  Typically, you would want your results to include only those examinees who will be compared to each other.  You may want to exclude managers or persons that have reviewed the test to prevent skewing of the local percentile ranks.

Excluding a test will change the local percentile ranks since the excluded score will no longer be included in the local pool of examinees.

You can find out more information on how Exclude is intended to be used in this article.

In the Examinee Entry System, there are multiple sources of test data.  You can only “View Responses” for examinees from the Online Testing System and that were scored by Ramsay Corporation.

You can “View / Edit Responses” for examinees that were entered into the Examinee Entry System by you or someone in your account.

Categories: Administrative Tasks

Administrators and proctors are required to change their password upon their first login. After they have changed their password it will be displayed as “User Defined” as a security precaution. This is to ensure that other administrators are not able to view your password.

Categories: Testing Basics

Manuals are located in My Account on or by clicking the Administration Manuals link on the left side menu in the Online Testing System.

Q: What is the local percentile rank?

A: A percentile rank is the percentage of examinees that score the same or lower than our subject examinee’s specific score.  The local percentile rank refers to the local group of examinees.  In the case of the Online Testing System, the local group is the group of examinees that have completed that specific test in that specific account.  For example, if you were viewing a report for ABC Company and there are 10 examinees that have completed the Mechanical Aptitude Test, the local group would consist of those 10 examinees.  The local percentile rank would indicate how one examinee ranks against the other 9 examinees.

Q: What is the national percentile rank?

A: A percentile rank is the percentage of examinees that score the same or lower than our subject examinee’s specific score. The national pool consists of a group of examinees, most often the same examinees in our test manual’s normative data section.  The pool size may vary depending on the test that is in use. Refer to the test manual for specifics on the pool size.

Q: How is percentile rank calculated?

A: The formula Wikipedia uses is shown above. The equation describes the total number of people who received a lower score than the score in question (c), plus ½ of the number of people who received the same score as the score in questioni), divided by to the total number of people (N). You then take that number and multiply it by 100 to get the percentile rank. ƒi includes the count of the score of the question.

Categories: Testing Basics

Q: I forgot my password, what do I do?

A: On the login page, there is a link that says “Forgot your password?”. This link will redirect you to the password recovery page. Enter your email address to receive an email with your password. Alternatively, if there are other account administrators in your account, they can reset your password. For more information on how administrators can reset passwords, view the resetting passwords information page. Lastly, you can contact support at (412) 257-0732 for a password reset.

How to reset another administrator’s password

Q: What is proctoring?

A: Proctoring refers to the process of beginning and monitoring the testing process for an examinee. When proctoring, you should first verify an examinee’s identity, then begin the testing session for the candidate. Watch over the examinee to ensure that they are not using a cell phone or accessing the Internet to search for answers during the test.

Categories: Administrative Tasks

Q: What happens if I delete a user?

A: The user will no longer be able to log into the system. If the user has taken a test, the test results will still remain in the system.

Q: What happens if I delete an account?

A: Everything is moved from the deleted account to the parent account.  This includes administrators, examinees, completed tests, and available tests.  No information is lost.

Categories: Testing Basics

Q: What does a status type of Pending, In Progress, or Complete mean?

  • A test status of Pending means that the test has not yet been started by the examinee.  You still have the opportunity to unassign these tests (refer to the instructions on unassigning tests).
  • A test status of In Progress means that the examinee has started taking the test but has not yet completed the test.  Tests In Progress cannot be unassigned since they have already been started. Tests In Progress can be force completed (refer to the instructions on unassigning tests, but the action will say “Force Complete” instead).
  • A test status of Complete means that the examinee has completed the test.  The test status changes to Complete when the examinee clicks the End Test button of the test (or the final test in a battery of test such as Combined Basic Skills).  The test status can also be changed to Complete by an administrator or proctor by forcing the test complete.  Once a test is Complete its results can be viewed by administrators.

Q: What does the Start Testing link do?

A: The Start Testing button is a quick way for administrators to begin proctoring an exam.  This link will log you out of the system and log on as the examinee.  You can then sit the examinee down at that computer and they can begin testing.

Q: What tests are available in the test inspection page?

A: Each test that you purchase will appear in the test inspection page.  If you do not see a test but think that you should, please call our office at 412-257-0732 and we will assist you.

Q: There was a “fatal error” message while testing, what do I do?

A: First, stay calm. The examinee’s test results are saved on our database and no information was lost. We have taken great effort to ensure that responses are not lost. The examinee can resume testing by clicking the Start Testing button. The test should load on the examinee’s last answered question.  If this problem persists, close the browser and try again.

Q: There was a “fatal error” message while testing, what does this mean?

A: A fatal error during testing means an unrecoverable error occurred and the test needed to be shut down to fix the problem.  Most often, the “fatal error” is the result of a poor internet connection. The test engine attempts to contact our servers several times, if it is unable to reach our servers it will generate the error to prevent the examinee from continuing the test and losing responses.  We attempt to log all interupted test sessions to monitor for problems in the testing engine.

Categories: Administrative Tasks

Q: Is there a limit to the number of sub-accounts I can create?

A: No, there is no limit to the number or depth of sub-accounts that you can create.
For example, if you have 100 plants in your organization, you can create 100 sub-accounts. You can also create sub-accounts within each of these plants for specific departments. Each of these departments can have any number of sub-accounts for hiring specific positions.

Q. Is there a limit to the number of users I can create?

A: No, you can create as many administrators and examinees as you would like.

Categories: Testing Basics

Q: How soon after test completion are test results available?

A: Test results are immediately available to administrators after an examinee completes a test. Please refer to the instructions on viewing results for more information on how you can view these results.

Q: How soon are the tests available after placing an order?

A: Tests are available in your account after the order is processed. During normal business hours (8:30 AM – 5 PM ET) this is usually less than 30 minutes after the order is placed. This time is to verify that orders are legitimate for security purposes.

Q: How long will unused tests remain in my account?

A: Unused tests will remain in your account indefinitely.

Q: What are Entries and how many do I have available?

A: An entry is an examinee’s test answers placed into a format for our system to utilize, score, and analyze. For every paper test you buy, the option to score it through our Examinee Scoring System is bundled. We do not provide the option to score examinees without a purchase. If the option to enter a new examinee is not available, you either need to purchase additional tests or the test may not yet be available to score through our entry system.

Q: Editing an entry vs. Creating a new entry.

A: Editing an entry is provided for corrections. If you notice a typo or if you missed a question while keying in the examinee’s answers, you can and should edit the entry. You can also change the test if you mistakenly entered the examinee’s answers under an incorrect test title.

You should create a new entry for every examinee. If an examinee has taken a test more than once there should be an entry for every time the examinee has taken the test. The entries have timestamps on completion or entry time, depending on type of entry. Therefore it is not necessary to vary the names of examinees if you are entering multiple entries for an examinee.

Q: What does “Entry Type” mean?

A: “Entry Type” refers the source of the examinee in the scoring system. There are three ways for tests to be entered into the scoring system:

  1. Through the online testing system (designated by “Online Test”)
  2. Entered into the Ramsay Test Entry System (designated by “Entry System”)
  3. Scored by Ramsay Corporation and placed into your account (designated by “Ramsay Scored”)

Q: Can I delete an Entry?

A: Deleting entries is not an available option. Each test purchased and administered is provided with a complementary entry in the system. If you have accidentally entered the examinee under the wrong test please Edit the entry and change the test to correct this problem.

Q: Can I move an administrator to another account?

A: Yes. You will need to be an account administrator with access to both the account you are moving the administrator to and the account that you are moving the administrator from. You will need to edit the administrator’s information and change the account that they belong to (for more information on editing an administrator’s information refer to the instruction document, Edit an Adminstrator’s Information). The administrator will now appear in the new accounts list of administrators.

Refer to the introduction on access rights for more information on the accounts you will have management rights to.

On the “Manage Administrators” page, follow the steps below to move an administrator:

Categories: Administrative Tasks

All of the Ramsay Corporation tests that can be administered online are available in our online product catalog. You can access the full catalog at If the test you are looking for is unavailable online, please contact us at (412) 257-0732 and we can address it.

Q: How can I see all of the test results at once?

A: In the reporting center there are three options under recently assigned tests, 25, 50, and 100 examinees.  However if you wish to view more than 100 examinees, viewing the results requires a few more steps.

Step 1 Step 2 Step 3 Step 4 Step 5


First click "Reporting Center".



Next click "Standard".**

**Note: If you do not see "Standard" on this screen, you do not have the proper permissions to view these reports.
Please contact a supervisor or administrator responsible for your account for details.



Next click "Open Account Picker" and select the accounts you wish to view results for.



Next, select a test you wish to view results for.



Finally, you can click on any of the "Group Reports" links for combined reports showing all candidates in the accounts selected, or you can click Score Report next to each candidate's name for their individual result.


Q: What are Custom-Organizational Groups?

A: Custom-organizational groups are groupings of accounts that may or may not share results with each other. This is typically set up to the benefit of our clients who may have an assessment solution validated with us. Custom-organizational groups also provide the customization of a pre-testing survey.

Examples of implementations can be found below:

Example: Company A

  • Background:
    • Company A has 140 locations, each location is set up as a subaccount of Corporate.
    • Company A’s retesting policy is as follows: a “pass” is valid for 1 year; a “fail” is eligible for retesting in 6 months.
    • Tests are valid for all locations.
    • Employees at any location may apply to any other location.
  • Solution:
  1. Company A has a shared custom-organizational group set up. This allows any group member to access results of any other group member, thus allowing each location to search other locations’ candidates to verify their test results.


Example: Company B

  • Background:
  1. Company B has 4 locations and wants to use assessments for a number of reasons, including gauging new-hires and diagnosing existing employees.
  2. Among employees, some groups may use the same tests with different cut scores.
  3. Company B is set up with two tiers under the corporate account.
  • First tier contains each location as a separate subaccount.
  • Each location subaccount has a number of groups set up as subaccounts.

Finally, Company B corporate would like to see pass rates across all locations for each job.

Company B sets up a custom-organizational group for each of the jobs across each location.
Each custom-organizational group has its own set of survey questions that can be used as fields to filter later in the reports.
Custom-organizational groups are set up as not-shared, as locations do not need to be able to access each others’ results.

Q: What are the costs involved in setting up a custom-organizational group?

A: Clients who have validated a test with us can utilize this system at no additional cost. This feature is also available to companies who have purchased an Enterprise Subscription with us.

Q: How do I create or edit my custom-organizational group or my survey fields?

A: Please email Ramsay Corporation’s IT department with requests to create new custom-organizational groups (
If you wish to edit your custom-organizational group, please use the Manage Custom Fields item from the Navigation menu. If it is not available to you, you may not have permissions to manage the custom-organizational groups or the survey fields.

The Test Inspection page (formerly Test Review page) is purposefully NOT intended to be printable. We provide this page for the administrative purposes of review of content and missed items in scoring reports. Creation of unauthorized copies of test content without explicit consent from Ramsay Corporation is a violation of US Copyright Law. If you need a paper version of an online test, please call us at 412-257-0732 and we would be happy to assist you.

Q: Can I get throw-away tests to help learn about using the system?

Yes, we have created a 10-question demo test, as well as a 12-question, 4-test demo test battery that can be used for administrator training purposes. You can request credits for this test by using the task on the Online Testing Home Page labeled “Request a demo test”. You may request as many credits as you need by clicking the “Request this demo” button again.

Request a demo test

Categories: Testing Basics

Q: Can examinees take a test from home?

No! Examinees should only take tests with a proctor present to positively ID examinees, ensure that examinees do not talk to other people, use cell phones, or gain an unfair advantage by using other resources like the internet.

Click here for information about using a local 3rd party proctor for administering your tests. [PDF]

We have also developed guidelines for proctoring remotely, as well as a portal to help with that.

Click here for information about our proctoring portal. [PDF]

Categories: Testing Basics

Q: Are test takers required to enter demographic data?

No, test takers can opt-out of answering demographic data by selecting, “I do not wish to answer”. Demographic data is used for performing adverse impact analysis on test results. Ramsay Corporation periodically uses data from the Online Testing System to perform statistical analysis of the tests and update global pools for use in reporting and in testing manuals. Providing demographic data helps make the tests better. Due to the sensitive nature of the demographic data of our examinees, only Ramsay Corporation has access to the demographic data.

Q: Are test results available to examinees?

No, test results are not available to examinees. Test results are only available to administrators.

Categories: Testing Basics

Q: Are notification emails sent to examinees?

No, notification emails are not sent to examinees. Tests should be conducted in a proctored environment. Providing notification to examinees prior to testing could allow access prior to the test date.

If you need to notify examinees, you will need to email them yourself.

Q: How do I determine what qualification score to use?

A qualification or passing score is specific to an organization and job function and should indicate a score that a qualified person should have. Ramsay Corporation does not provide qualification scores for off-the-shelf tests because these tests are used for a variety of job titles in many different settings.

However, Ramsay Corporation can provide you with a score by conducting a validation study for your organization. Please call us at (412) 257-0732 for more information.

No. As all Ramsay tests should be administered in a proctored environment, typically the proctors can notify administrators when tests are completed. Sometimes the proctor and the administrator are the same person.

The administrators can then access the results as they are immediately available after the test taker completes the test.

Qualification-Based Reports are different than Score-Based Reports in that they compare the candidate’s scores to required cutting scores. Advanced score requirements can be set to allow for multiple scores and multiple tests.

Cutting scores are set in a Job Profile. More information on setting up Job Profiles can be found in our help page: What are Job Profiles?.

As a note, Qualification Results do not contain raw scores and are available to all administrators other than Proctors.
Click here for a Visual Walk-Through

Tests can be unassigned just as easily as they can be assigned.
This guide will give you step by step instructions on how to unassign tests.
Keep in mind that you can only unassign test sessions that have not been opened for testing. Once the test has been started, the credit has been used and the session can no longer be unassigned.
Only test sessions in the “Pending” status can be unassigned.
Click here for a Visual Walk-Through

Administrators have the ability to create additional administrators and proctors to help simplify the testing process. Every administrator also has the ability to edit and remove administrators with the same or lower access level than themselves.

You have the ability to create as many new administrators and proctors in the system as you would like. Also on the “Manage Administrators” page, you can change an administrator’s role and user information. All of the administrative management functions are located on the “Manage Administrators” page.

Information about access levels can be found on our Access Rights page.

See also FAQ: Can I move an administrator to another account? for information on moving administrators from account to account.

Click here for a Visual Walkthrough

Retesting a candidate should be a company-wide policy. You should first check to see if your company has instituted such a policy.

If such a policy is not in place, we would recommend establishing a uniform policy. Policies can be time-based, action-based, or a combination. Time-based policies indicate that retesting is available after a certain period of time. For example, job knowledge tests may be broad and deep in content and would require many months of remediation. Alternatively, a month or two may suffice for a simpler test, such as basic arithmetic. Action-based policies indicate retesting is available after remedial actions, such as taking a course or further on-the-job training.

We recommend that clients use the policy which best fits their circumstances and aims.