FAQ: What to do if you can’t login

Categories: How-Tos and Help Guides, Testing Basics

Q: I can’t login, what can I do?

A:

Recently we have had issues with users using bookmarks, so first try navigating to our website directly.

You can reset an administrators’ password by following this link: https://www.ramsaycorp.com/onlinetesting2/admin/admins.aspx. To reset an administrator’s password, click on the administrator you wish to reset and then click “Reset password”. After that, the selected administrator will be sent an email containing a link with a new temporary password. If you did not receive an email it is possible that it was sent to your spam filter. If the email still was not received you can always reset the password again to resend the email.

FAQ: What if my internet connection is interrupted in the middle of a test?

Categories: Testing Basics

Q: What if my internet connection is interrupted in the middle of a test?

A: If your internet connection is interrupted in the middle of a test, there is no need to worry. Our online testing system auto-saves the entire test session every 30 seconds.

FAQ: Why do some examinees have the option to “View Responses” and others have “View / Edit Responses”

Categories: Results and Reporting, Testing Basics, Troubleshooting

In the Examinee Entry System, there are multiple sources of test data.  You can only “View Responses” for examinees from the Online Testing System and that were scored by Ramsay Corporation.

You can “View / Edit Responses” for examinees that were entered into the Examinee Entry System by you or someone in your account.

FAQ: Where can I find my manuals?

Categories: Testing Basics

Manuals are located in My Account on ramsaycorp.com or by clicking the Administration Manuals link on the left side menu in the Online Testing System.

FAQ: What is percentile rank?

Categories: Results and Reporting, Testing Basics

Q: What is the local percentile rank?

A: A percentile rank is the percentage of examinees that score the same or lower than our subject examinee’s specific score.  The local percentile rank refers to the local group of examinees.  In the case of the Online Testing System, the local group is the group of examinees that have completed that specific test in that specific account.  For example, if you were viewing a report for ABC Company and there are 10 examinees that have completed the Mechanical Aptitude Test, the local group would consist of those 10 examinees.  The local percentile rank would indicate how one examinee ranks against the other 9 examinees.

Q: What is the national percentile rank?

A: A percentile rank is the percentage of examinees that score the same or lower than our subject examinee’s specific score. The national pool consists of a group of examinees, most often the same examinees in our test manual’s normative data section.  The pool size may vary depending on the test that is in use. Refer to the test manual for specifics on the pool size.

Q: How is percentile rank calculated?


A: The formula Wikipedia uses is shown above. The equation describes the total number of people who received a lower score than the score in question (cℓ), plus ½ of the number of people who received the same score as the score in question (ƒi), divided by to the total number of people (N). You then take that number and multiply it by 100 to get the percentile rank. ƒi includes the count of the score of the question.

FAQ: I forgot my password, what do I do?

Categories: Testing Basics

Q: I forgot my password, what do I do?

A: On the login page, there is a link that says “Forgot your password?”. This link will redirect you to the password recovery page. Enter your email address to receive an email with your password. Alternatively, if there are other account administrators in your account, they can reset your password. For more information on how administrators can reset passwords, view the resetting passwords information page. Lastly, you can contact support at (412) 257-0732 for a password reset.

How to reset another administrator’s password

FAQ: What is proctoring?

Categories: Administrative Tasks, Testing Basics

Q: What is proctoring?

A: Proctoring refers to the process of beginning and monitoring the testing process for an examinee. When proctoring, you should first verify an examinee’s identity, then begin the testing session for the candidate. Watch over the examinee to ensure that they are not using a cell phone or accessing the Internet to search for answers during the test.

FAQ: Testing Basics

Categories: Testing Basics

Q: What does a status type of Pending, In Progress, or Complete mean?

  • A test status of Pending means that the test has not yet been started by the examinee.  You still have the opportunity to unassign these tests (refer to the instructions on unassigning tests).
  • A test status of In Progress means that the examinee has started taking the test but has not yet completed the test.  Tests In Progress cannot be unassigned since they have already been started. Tests In Progress can be force completed (refer to the instructions on unassigning tests, but the action will say “Force Complete” instead).
  • A test status of Complete means that the examinee has completed the test.  The test status changes to Complete when the examinee clicks the End Test button of the test (or the final test in a battery of test such as Combined Basic Skills).  The test status can also be changed to Complete by an administrator or proctor by forcing the test complete.  Once a test is Complete its results can be viewed by administrators.

Q: What does the Start Testing link do?

A: The Start Testing button is a quick way for administrators to begin proctoring an exam.  This link will log you out of the system and log on as the examinee.  You can then sit the examinee down at that computer and they can begin testing.

Q: What tests are available in the test inspection page?

A: Each test that you purchase will appear in the test inspection page.  If you do not see a test but think that you should, please call our office at 412-257-0732 and we will assist you.

FAQ: Error Messages

Categories: Testing Basics, Troubleshooting

Q: There was a “fatal error” message while testing, what do I do?

A: First, stay calm. The examinee’s test results are saved on our database and no information was lost. We have taken great effort to ensure that responses are not lost. The examinee can resume testing by clicking the Start Testing button. The test should load on the examinee’s last answered question.  If this problem persists, close the browser and try again.

Q: There was a “fatal error” message while testing, what does this mean?

A: A fatal error during testing means an unrecoverable error occurred and the test needed to be shut down to fix the problem.  Most often, the “fatal error” is the result of a poor internet connection. The test engine attempts to contact our servers several times, if it is unable to reach our servers it will generate the error to prevent the examinee from continuing the test and losing responses.  We attempt to log all interupted test sessions to monitor for problems in the testing engine.

FAQ: Testing Timeframe

Categories: Testing Basics

Q: How soon after test completion are test results available?

A: Test results are immediately available to administrators after an examinee completes a test. Please refer to the instructions on viewing results for more information on how you can view these results.

Q: How soon are the tests available after placing an order?

A: Tests are available in your account after the order is processed. During normal business hours (8:30 AM – 5 PM ET) this is usually less than 30 minutes after the order is placed. This time is to verify that orders are legitimate for security purposes.

Q: How long will unused tests remain in my account?

A: Unused tests will remain in your account indefinitely.

FAQ: Can I get throw-away tests to help learn about using the system?

Categories: Administrative Tasks, Testing Basics

Q: Can I get throw-away tests to help learn about using the system?

Yes, we have created a 10-question demo test, as well as a 12-question, 4-test demo test battery that can be used for administrator training purposes. You can request credits for this test by using the task on the Online Testing Home Page labeled “Request a demo test”. You may request as many credits as you need by clicking the “Request this demo” button again.

Request a demo test

FAQ: Can examinees take a test from home?

Categories: Testing Basics

Q: Can examinees take a test from home?

No! Examinees should only take tests with a proctor present to positively ID examinees, ensure that examinees do not talk to other people, use cell phones, or gain an unfair advantage by using other resources like the internet.

Click here for information about using a local 3rd party proctor for administering your tests. [PDF]

We have also developed guidelines for proctoring remotely, as well as a portal to help with that.

Click here for information about our proctoring portal. [PDF]

FAQ: Are test takers required to enter demographic data?

Categories: Testing Basics

Q: Are test takers required to enter demographic data?

No, test takers can opt-out of answering demographic data by selecting, “I do not wish to answer”. Demographic data is used for performing adverse impact analysis on test results. Ramsay Corporation periodically uses data from the Online Testing System to perform statistical analysis of the tests and update global pools for use in reporting and in testing manuals. Providing demographic data helps make the tests better. Due to the sensitive nature of the demographic data of our examinees, only Ramsay Corporation has access to the demographic data.

FAQ: Are test results available to examinees?

Categories: Results and Reporting, Testing Basics

Q: Are test results available to examinees?

No, test results are not available to examinees. Test results are only available to administrators.

FAQ: Are notification emails sent to examinees?

Categories: Testing Basics

Q: Are notification emails sent to examinees?

No, notification emails are not sent to examinees. Tests should be conducted in a proctored environment. Providing notification to examinees prior to testing could allow access prior to the test date.

If you need to notify examinees, you will need to email them yourself.

FAQ: Am I notified when a test has been completed?

Categories: Administrative Tasks, Results and Reporting, Testing Basics

No. As all Ramsay tests should be administered in a proctored environment, typically the proctors can notify administrators when tests are completed. Sometimes the proctor and the administrator are the same person.

The administrators can then access the results as they are immediately available after the test taker completes the test.

FAQ: When can this candidate take this test again? (How do I handle retesting?)

Categories: Manage Administrators, Testing Basics

Retesting a candidate should be a company-wide policy. You should first check to see if your company has instituted such a policy.

If such a policy is not in place, we would recommend establishing a uniform policy. Policies can be time-based, action-based, or a combination. Time-based policies indicate that retesting is available after a certain period of time. For example, job knowledge tests may be broad and deep in content and would require many months of remediation. Alternatively, a month or two may suffice for a simpler test, such as basic arithmetic. Action-based policies indicate retesting is available after remedial actions, such as taking a course or further on-the-job training.

We recommend that clients use the policy which best fits their circumstances and aims.