I am a large company and I have multiple locations, how do I set this up in the Online Testing System?

Categories: Administrative Tasks, Scenarios, Troubleshooting

parent-child-accounts In our Online Testing System we have made it very easy to create many sub accounts, all contained within one parent account.

We recommend a tiered structure if your organization has more than one location or group. Each facility would be created as a “subaccount” of the top-tier account. This is useful to separate the test takers such that each only sees the test takers that are relevant.

Each “subaccount” is autonomous, meaning each account has its own pool of credits, test takers, administrators, and results. Corporate-level administrators would be created in the top-tier account, and they would be able to select any of their subaccounts to help administer and/or view results.
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FAQ: Why do some examinees have the option to “View Responses” and others have “View / Edit Responses”

Categories: Results and Reporting, Testing Basics, Troubleshooting

In the Examinee Entry System, there are multiple sources of test data.  You can only “View Responses” for examinees from the Online Testing System and that were scored by Ramsay Corporation.

You can “View / Edit Responses” for examinees that were entered into the Examinee Entry System by you or someone in your account.

FAQ: Error Messages

Categories: Testing Basics, Troubleshooting

Q: There was a “fatal error” message while testing, what do I do?

A: First, stay calm. The examinee’s test results are saved on our database and no information was lost. We have taken great effort to ensure that responses are not lost. The examinee can resume testing by clicking the Start Testing button. The test should load on the examinee’s last answered question.  If this problem persists, close the browser and try again.

Q: There was a “fatal error” message while testing, what does this mean?

A: A fatal error during testing means an unrecoverable error occurred and the test needed to be shut down to fix the problem.  Most often, the “fatal error” is the result of a poor internet connection. The test engine attempts to contact our servers several times, if it is unable to reach our servers it will generate the error to prevent the examinee from continuing the test and losing responses.  We attempt to log all interupted test sessions to monitor for problems in the testing engine.

FAQ: Entries

Categories: Results and Reporting, Troubleshooting

Q: What are Entries and how many do I have available?

A: An entry is an examinee’s test answers placed into a format for our system to utilize, score, and analyze. For every paper test you buy, the option to score it through our Examinee Scoring System is bundled. We do not provide the option to score examinees without a purchase. If the option to enter a new examinee is not available, you either need to purchase additional tests or the test may not yet be available to score through our entry system.

Q: Editing an entry vs. Creating a new entry.

A: Editing an entry is provided for corrections. If you notice a typo or if you missed a question while keying in the examinee’s answers, you can and should edit the entry. You can also change the test if you mistakenly entered the examinee’s answers under an incorrect test title.

You should create a new entry for every examinee. If an examinee has taken a test more than once there should be an entry for every time the examinee has taken the test. The entries have timestamps on completion or entry time, depending on type of entry. Therefore it is not necessary to vary the names of examinees if you are entering multiple entries for an examinee.

Q: What does “Entry Type” mean?

A: “Entry Type” refers the source of the examinee in the scoring system. There are three ways for tests to be entered into the scoring system:

  1. Through the online testing system (designated by “Online Test”)
  2. Entered into the Ramsay Test Entry System (designated by “Entry System”)
  3. Scored by Ramsay Corporation and placed into your account (designated by “Ramsay Scored”)

Q: Can I delete an Entry?

A: Deleting entries is not an available option. Each test purchased and administered is provided with a complementary entry in the system. If you have accidentally entered the examinee under the wrong test please Edit the entry and change the test to correct this problem.

FAQ: Can I move an administrator to another account?

Categories: Administrative Tasks, Troubleshooting

Q: Can I move an administrator to another account?

A: Yes. You will need to be an account administrator with access to both the account you are moving the administrator to and the account that you are moving the administrator from. You will need to edit the administrator’s information and change the account that they belong to (for more information on editing an administrator’s information refer to the instruction document, Edit an Adminstrator’s Information). The administrator will now appear in the new accounts list of administrators.

Refer to the introduction on access rights for more information on the accounts you will have management rights to.

On the “Manage Administrators” page, follow the steps below to move an administrator:

FAQ: How can I see all of the test results at once?

Categories: Results and Reporting, Troubleshooting

Q: How can I see all of the test results at once?

A: In the reporting center there are three options under recently assigned tests, 25, 50, and 100 examinees.  However if you wish to view more than 100 examinees, viewing the results requires a few more steps.

Step 1 Step 2 Step 3 Step 4 Step 5

Instructions:

First click "Reporting Center".

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Instructions:

Next click "Standard".**

**Note: If you do not see "Standard" on this screen, you do not have the proper permissions to view these reports.
Please contact a supervisor or administrator responsible for your account for details.

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Instructions:

Next click "Open Account Picker" and select the accounts you wish to view results for.

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Instructions:

Next, select a test you wish to view results for.

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Instructions:

Finally, you can click on any of the "Group Reports" links for combined reports showing all candidates in the accounts selected, or you can click Score Report next to each candidate's name for their individual result.

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