Email/Fax Submission Log

Categories: Email/Fax Answer Sheets

Overview

The Email/Fax Log is a feature available for use with Email/Fax answer sheets. The log allows administrators to track the status of their Email/Fax submission and alerts administrators to any issues that may be preventing the answer sheets from being processed correctly.

How to use the Email/Fax Log

How to access the Email/Fax Log

Once an Email/Fax answer sheet has been submitted for the first time, the “View Email/Fax Log” tab will automatically become available in the Examinee Scoring System.

How to Identify Submission Failures

Each submission is tracked by the unique serial number on the answer sheet. If there is any issue with your submission, it will show up in bold text on the “Status” column of the table alongside identifying information like the serial number of the answer sheet and the test taker’s name.

*Note: If the account ID is unreadable on the submission’s cover sheet, the submission will not appear in the log. Sometimes, this is due to issues with the cover sheet. If you have made photocopies from your other cover sheets, try printing a fresh copy to fill out from https://help.ramsaycorp.com/emailfaxcoversheet

What if there is an issue with my data after it successfully submits?

Once a submission is successfully processed by our system, a new log row will be created, marked with a status of “SUCCESS”. Successfully submitted results are immediately available in your account and can be accessed from the “View Test Entries” tab.

If there are any issues with your results after they are successfully submitted, each answer sheet can be deleted from the system a single time to allow for a re-submission. This can be done by clicking the delete button next to the desired test taker’s entry.

If you’ve previously deleted a result and need to delete it again, please take note of the serial number and email us at itgroup@ramsaycorp.com for support.

Proctoring Portal Overview

Categories: Proctoring Portal

Overview

The Proctoring Portal is available with a Proctoring Portal subscription (available here). This view allows proctors to have more control over a test taker’s session when proctoring remotely, including seeing a test taker’s responses in real-time, as well as the ability to pause, resume, and force completion of the test taker’s session.

This feature is located at https://www.ramsaycorp.com/proctor.

How to use the Proctoring Portal

You can control whether a test taker is able to provide answers and continue viewing test content by pausing/resuming the test using the provided buttons. Additionally, the responses provided by a test taker for their particular session key are updated automatically in real time.

When should I use these features?

As with all high-stakes tests, Ramsay Corporation tests must be proctored. However, especially in recent times, it isn’t always practical to require test takers to come on-site or even find a place to conduct in-person proctoring. Therefore, Ramsay Corporation has developed some features to provide administrators and proctors access to any and all information and tools that they may need when proctoring a test remotely.

  • Pause, Resume, and Force Complete

If, for any reason, something unexpected happens during a test taker’s session, proctors have the ability to pause and resume a test at any time to prevent the test taker from submitting responses and viewing test content until the issue is resolved.

Similarly, if the test session needs to be ended immediately, the Force Complete button will end the test session. Results based on provided responses will be instantly available, and can be accessed from the Reporting Center.

  • Real-Time Responses

As the test taker submits answers, the provided responses are made available to the proctor in real-time. This tool allows proctors to continue monitoring a test taker’s progress on a test even in the case of lost video feed.

  • Revoke and Generating Proctor Passwords

To generate new passwords for your proctors, log into your Ramsay account and navigate to the Manage Administrators page. On this page, you can generate any number of new passwords for remote proctors to use, as well as provide identifying descriptions for each. If a password needs to be revoked, you would do that here.

See the help page for proctor portal access for full details.

Note: This feature only appears with an active Proctoring Portal subscription

Access the Proctoring Portal

There are two ways to access the control panel depending on whether you have an existing Ramsay Corporation account or not:

  1. If you do have an existing account, log into your account on the Online Testing System, then use the link on the Navigation menu on the left to access the Proctoring Portal. You will need to provide the session key of the test taker you are proctoring.
  2. If you do not have an existing Ramsay login, an administrator of the account for which you will be proctoring the test will need to provide you with a unique login password for yourself and the session key for the candidate who will be taking the test. With this information, you can login to the Proctoring Portal to access the feature.

Proctoring Portal Access

Categories: Proctoring Portal

Accessing the proctoring portal will require a few key pieces of information, a Session Key to proctor and authentication to the portal.

Authentication to the portal can be accomplished in one of two ways:

  • Have an existing login to the Ramsay Corporation Online Testing System as an administrator with “proctoring” rights.
  • Have a “proctoring portal password” that has been created for you by an administrator in the same account as the Session Key.
The login screen for proctors with a proctoring portal password.

When test credits are assigned to test takers, the system generates an 8-character pass-code called a Session Key that allows that examinee to start taking the test that was assigned to them. The Online Testing process requires you to already have generated the Session Keys for test takers in order to start proctoring the exam. Session Keys are not case-sensitive. Session keys DO NOT use the letters O or L. Instead, use the numbers 0 and 1.

Click here for instructions to create new proctor passwords

Viewing Email/Fax Results

Categories: Email/Fax Answer Sheets, How-Tos and Help Guides

What is the Examinee Scoring System?

The Examinee Scoring System is used to score paper tests. Use of the Examinee Scoring System is complimentary with the purchase of our paper tests. If you are using email/fax answer sheets with your paper tests you will find the scoring results in the Examinee Scoring System.

  • An “Entry” denotes a test purchased through our ordering system.
  • Each entry is one administration of a test. If a person took more than one test, they will have one entry for each test they took.
  • You cannot delete an entry from the Examinee Scoring System.

How to use the Examinee Scoring System to View Results of Tests Scored by Email/Fax

The following is a primer on viewing test scores in the Examinee Scoring System. You will need your Ramsay Corporation login information. If you have forgotten your information, please use the “Forgot your password?” link at the bottom of the login screen.

Click here for a printable PDF version of this document.

Click here for a Visual Walk-Through

Email/Fax Answer Sheets – Find a Test ID

Categories: Administrative Tasks, Email/Fax Answer Sheets

In order to properly grade tests via email/fax answer sheets, you must submit the correct Test ID on the email/fax cover sheet. Each test used on the Ramsay Corporation site has it’s own ID.

If you need to find the test ID for a test you would like to grade, please follow the directions below.

Please be sure to double check the test you are administering has the correct number of questions expected via the test ID lookup.

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Email/Fax Answer Sheets – Find an Account ID

Categories: Administrative Tasks, Email/Fax Answer Sheets

In order to properly grade tests via email/fax answer sheets, you must submit the correct Account ID on the email/fax cover sheet. The Account ID allows our system to place the results in the correct account “folder” so that you can organize your results. Additional questions about setting up subaccounts can be found here.

If you need to look up your account ID for your own account or if you have subaccounts that you would like to submit emailed/faxed answer sheets to, you can look it up on the Ramsay Corporation website.

Please refer to the directions below to access your account information page.

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Custom-Organizational Groups and Survey Fields

Categories: Custom-Organizational Groups and Survey Fields

Survey fields and organizational groups are advanced features that can be activated in the Online Testing system. Custom-organizational groups are groupings of accounts that may or may not share results with each other. This is typically set up to the benefit of our clients who may have an assessment solution validated with us. Custom-organizational groups are required to provide the customization of a pre-testing survey.

Click Here for more information

Scramblizer – What is it?

Categories: Scramblizer

All of our tests can be enabled for question-scrambling. This “scramblizer” is designed to randomize the order of questions within each category of the test each time the test is given. This allows you to reduce the effect of cheating when candidates are tested in close proximity. This feature also strongly discourages the memorization of answers on the test as the order of test questions is different every time the test is administered.
The “scramblizer” is only available for tests administered through our Online Testing System.

Click here for more details

Scramblizer – How to Use it

Categories: Scramblizer

By default, the scramblizer is automatically activated as long as your enterprise subscription is still active. You can, however, deactivate the scramblizer per test in the “Manage Accounts” page.

modify_scramblizer

You can also click on “Show Summary” which will show you a summary of all of the tests you have credits for in your account and whether or not the scramblizer is activated for each individual test.

scramblizer_summary