Categories: Administrative Tasks

In order to properly grade tests via fax answer sheets, you must submit the correct Test ID on the fax cover sheet. Each test used on the Ramsay Corporation site has it’s own ID.

If you need to find the test ID for a test you would like to grade, please follow the directions below.

Please be sure to double check the test you are administering has the correct number of questions expected via the test ID lookup.

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Categories: Administrative Tasks

In order to properly grade tests via fax answer sheets, you must submit the correct Account ID on the fax cover sheet. The Account ID allows our system to place the results in the correct account “folder” so that you can organize your results. Additional questions about setting up subaccounts can be found here.

If you need to look up your account ID for your own account or if you have subaccounts that you would like to submit faxed answer sheets to, you can look it up on the Ramsay Corporation website.

Please refer to the directions below to access your account information page.

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Categories: Administrative Tasks

parent-child-accounts
Ramsay Corporation’s Online Testing System supports the creation and management of subaccounts. Each subaccount is a fully-functioning account like your current account, and can contain Administrators, Test Takers, Credits, and Results. Parent accounts have access to their child accounts or “subaccounts.” If you are an administrator with access to subaccounts, you may need to access those subaccounts to perform functions such as “Assign Test,” “Proctor Test,” and “View Results.” More details can be found here.

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parent-child-accounts In our Online Testing System we have made it very easy to create many sub accounts, all contained within one parent account.

We recommend a tiered structure if your organization has more than one location or group. Each facility would be created as a “subaccount” of the top-tier account. This is useful to separate the test takers such that each only sees the test takers that are relevant.

Each “subaccount” is autonomous, meaning each account has its own pool of credits, test takers, administrators, and results. Corporate-level administrators would be created in the top-tier account, and they would be able to select any of their subaccounts to help administer and/or view results.
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Categories: Administrative Tasks

Q: What are sub-accounts?

A: Subaccounts can be used to organize test takers and administrators in your company. You can create as many subaccounts as you feel you need in order to separate test results and limit access. Often, subaccounts are used for billing purposes if each plant purchases test credits themselves. Once they are created as their own subaccount, you can manage their administrators in case of turnover and see the results, but the subaccounts have full access to purchase, assign, and view results of their own account.

Q: How do I create sub-accounts?

A: See below panel for step by step instructions on creating sub-accounts.

There are more advanced organizational tools in the Online Testing System if this is necessary. Click here to learn more about creating Custom-Organizational Groups.

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Categories: Administrative Tasks

Administrators and proctors are required to change their password upon their first login. After they have changed their password it will be displayed as “User Defined” as a security precaution. This is to ensure that other administrators are not able to view your password.

Q: What is proctoring?

A: Proctoring refers to the process of beginning and monitoring the testing process for an examinee. When proctoring, you should first verify an examinee’s identity, then begin the testing session for the candidate. Watch over the examinee to ensure that they are not using a cell phone or accessing the Internet to search for answers during the test.

Categories: Administrative Tasks

Q: What happens if I delete a user?

A: The user will no longer be able to log into the system. If the user has taken a test, the test results will still remain in the system.

Q: What happens if I delete an account?

A: Everything is moved from the deleted account to the parent account.  This includes administrators, examinees, completed tests, and available tests.  No information is lost.

Categories: Administrative Tasks

Q: Is there a limit to the number of sub-accounts I can create?

A: No, there is no limit to the number or depth of sub-accounts that you can create.
For example, if you have 100 plants in your organization, you can create 100 sub-accounts. You can also create sub-accounts within each of these plants for specific departments. Each of these departments can have any number of sub-accounts for hiring specific positions.

Q. Is there a limit to the number of users I can create?

A: No, you can create as many administrators and examinees as you would like.

Q: Can I move an administrator to another account?

A: Yes. You will need to be an account administrator with access to both the account you are moving the administrator to and the account that you are moving the administrator from. You will need to edit the administrator’s information and change the account that they belong to (for more information on editing an administrator’s information refer to the instruction document, Edit an Adminstrator’s Information). The administrator will now appear in the new accounts list of administrators.

Refer to the introduction on access rights for more information on the accounts you will have management rights to.

Categories: Administrative Tasks

We are in the process of adding all of the Ramsay Corporation tests online. You can access the full catalog at http://www.ramsaycorp.com/catalog/. If the test you are looking for is unavailable online, please contact us at (412) 257-0732 and we will make its addition a priority.

Q: What are Custom-Organizational Groups?

A: Custom-organizational groups are groupings of accounts that may or may not share results with each other. This is typically set up to the benefit of our clients who may have an assessment solution validated with us. Custom-organizational groups also provide the customization of a pre-testing survey.

Examples of implementations can be found below:

Example: Company A

  • Background:
    • Company A has 140 locations, each location is set up as a subaccount of Corporate.
    • Company A’s retesting policy is as follows: a “pass” is valid for 1 year; a “fail” is eligible for retesting in 6 months.
    • Tests are valid for all locations.
    • Employees at any location may apply to any other location.
  • Solution:
  1. Company A has a shared custom-organizational group set up. This allows any group member to access results of any other group member, thus allowing each location to search other locations’ candidates to verify their test results.

 

Example: Company B

  • Background:
  1. Company B has 4 locations and wants to use assessments for a number of reasons, including gauging new-hires and diagnosing existing employees.
  2. Among employees, some groups may use the same tests with different cut scores.
  3. Company B is set up with two tiers under the corporate account.
  • First tier contains each location as a separate subaccount.
  • Each location subaccount has a number of groups set up as subaccounts.

Finally, Company B corporate would like to see pass rates across all locations for each job.

Solution:
Company B sets up a custom-organizational group for each of the jobs across each location.
Each custom-organizational group has its own set of survey questions that can be used as fields to filter later in the reports.
Custom-organizational groups are set up as not-shared, as locations do not need to be able to access each others’ results.

Q: What are the costs involved in setting up a custom-organizational group?

A: Clients who have validated a test with us can utilize this system at no additional cost. This feature is also available to companies who have purchased an Enterprise Subscription with us.

Q: How do I create or edit my custom-organizational group or my survey fields?

A: Please email Ramsay Corporation’s IT department with requests to create new custom-organizational groups (itgroup@ramsaycorp.com).
If you wish to edit your custom-organizational group, please use the Manage Custom Fields item from the Navigation menu. If it is not available to you, you may not have permissions to manage the custom-organizational groups or the survey fields.

The Test Inspection page (formerly Test Review page) is purposefully NOT intended to be printable. We provide this page for the administrative purposes of review of content and missed items in scoring reports. Creation of unauthorized copies of test content without explicit consent from Ramsay Corporation is a violation of US Copyright Law. If you need a paper version of an online test, please call us at 412-257-0732 and we would be happy to assist you.

Q: Can I get throw-away tests to help learn about using the system?

Yes, we have created a 10-question demo test that can be used for administrator training purposes. You can request credits for this test by using the task on the Online Testing Home Page labeled “Request a demo test”.

Q: How do I determine what qualification score to use?

A qualification or passing score is specific to an organization and job function and should indicate a score that a qualified person should have. Ramsay Corporation does not provide qualification scores for off-the-shelf tests because these tests are used for a variety of job titles in many different settings.

However, Ramsay Corporation can provide you with a score by conducting a validation study for your organization. Please call us at (412) 257-0732 for more information.

No, administrators are not notified when tests are completed, but the test results are immediately available via the Reporting Center.

Tests can be unassigned just as easily as they can be assigned.
This guide will give you step by step instructions on how to unassign tests.
Keep in mind that you can only unassign test sessions that have not been opened for testing. Once the test has been started, the credit has been used and the session can no longer be unassigned.
Only test sessions in the “Pending” status can be unassigned.
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Administrators have the ability to create additional administrators and proctors to help simplify the testing process.

You have the ability to create as many new administrators and proctors in the system as you would like. Also on the “Manage Administrators” page, you can change an administrator’s role and user information.

Information about access levels can be found on our Access Rights page.

See also FAQ: Can I move an administrator to another account? for information on moving administrators from account to account.

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