Single Sign-On (SSO) Support

Categories: Technical Page for IT Departments

What is SSO?

Single Sign-On (SSO) is typically a enterprise-level service that allows companies to leverage the authentication system already used by their internal systems to be usable on external systems. This is accomplished by exchanging user information (logins, authentication state, other identifying attributes) between the identity and service provider. This allows companies to streamline their authentication process as the user only needs to log in once with a single set of authentication credentials.

When the user tries to access a Single Sign-On enabled site, the identity provider passes the user information to the service provider, who then grants the user entry.

Does Ramsay Corporation support SSO?

Unfortunately, due to how accounts and logins are set up in Ramsay Corporation’s system, we cannot support SSO.

SSO provides proof that a user is logged in, but not the ability to differentiate which access level is appropriate or which account(s) to grant access.

In a typical Single Sign-On setup, all users have the same set of functions available to them. Ramsay Corporation’s access levels allow companies the ability to follow the Principle of Least Privilege where you only need to assign the minimal amount of access for the administrators to do their tasks. This means access is explicitly assigned per administrator, and runs counter to the benefits of Single Sign-On.

Additionally, Ramsay Corporation allows you to create subaccounts to organize your administrators and test takers. Each subaccount is a fully featured account and can hold test credits, administrators, test taker results, and everything else the parent account could possibly have. A company could have a dozen or even hundreds of subaccounts to organize their regions, locations, or even test groups. This also means that a single organization would have to identify which account or subaccount to place their administrators, and this is also why Single Sign-On is incompatible with our organizational setup.

FAQ: How do I get a report of test usage in my account?

Categories: Administrative Tasks

The Testing History Report is available via the “Testing History” link on the navigation bar. This report allows you to see tests completed by quarter, and the administrator who assigned them to take the test.

The top half of this report provides total usage by month by test. The bottom half of this report lists out the tests used in detail.

Use the selector in the upper right to adjust the quarter you’d like to see.

Proctoring Portal Overview

Categories: Proctoring Portal

Overview

The Proctoring Portal is available with a Proctoring Portal subscription (available here). This view allows proctors to have more control over a test taker’s session when proctoring remotely, including seeing a test taker’s responses in real-time, as well as the ability to pause, resume, and force completion of the test taker’s session.

This feature is located at https://www.ramsaycorp.com/proctor.

How to use the Proctoring Portal

You can control whether a test taker is able to provide answers and continue viewing test content by pausing/resuming the test using the provided buttons. Additionally, the responses provided by a test taker for their particular session key are updated automatically in real time.

When should I use these features?

As with all high-stakes tests, Ramsay Corporation tests must be proctored. However, especially in recent times, it isn’t always practical to require test takers to come on-site or even find a place to conduct in-person proctoring. Therefore, Ramsay Corporation has developed some features to provide administrators and proctors access to any and all information and tools that they may need when proctoring a test remotely.

  • Pause, Resume, and Force Complete

If, for any reason, something unexpected happens during a test taker’s session, proctors have the ability to pause and resume a test at any time to prevent the test taker from submitting responses and viewing test content until the issue is resolved.

Similarly, if the test session needs to be ended immediately, the Force Complete button will end the test session. Results based on provided responses will be instantly available, and can be accessed from the Reporting Center.

  • Real-Time Responses

As the test taker submits answers, the provided responses are made available to the proctor in real-time. This tool allows proctors to continue monitoring a test taker’s progress on a test even in the case of lost video feed.

  • Revoke and Generating Proctor Passwords

To generate new passwords for your proctors, log into your Ramsay account and navigate to the Manage Administrators page. On this page, you can generate any number of new passwords for remote proctors to use, as well as provide identifying descriptions for each. If a password needs to be revoked, you would do that here.

See the help page for proctor portal access for full details.

Note: This feature only appears with an active Proctoring Portal subscription

Access the Proctoring Portal

There are two ways to access the control panel depending on whether you have an existing Ramsay Corporation account or not:

  1. If you do have an existing account, log into your account on the Online Testing System, then use the link on the Navigation menu on the left to access the Proctoring Portal. You will need to provide the session key of the test taker you are proctoring.
  2. If you do not have an existing Ramsay login, an administrator of the account for which you will be proctoring the test will need to provide you with a unique login password for yourself and the session key for the candidate who will be taking the test. With this information, you can login to the Proctoring Portal to access the feature.

Proctoring Portal Access

Categories: Proctoring Portal

Accessing the proctoring portal will require a few key pieces of information, a Session Key to proctor and authentication to the portal.

Authentication to the portal can be accomplished in one of two ways:

  • Have an existing login to the Ramsay Corporation Online Testing System as an administrator with “proctoring” rights.
  • Have a “proctoring portal password” that has been created for you by an administrator in the same account as the Session Key.
The login screen for proctors with a proctoring portal password.

When test credits are assigned to test takers, the system generates an 8-character pass-code called a Session Key that allows that examinee to start taking the test that was assigned to them. The Online Testing process requires you to already have generated the Session Keys for test takers in order to start proctoring the exam. Session Keys are not case-sensitive. Session keys DO NOT use the letters O or L. Instead, use the numbers 0 and 1.

Click here for instructions to create new proctor passwords

Using Anonymous Test-Takers

Categories: How-Tos and Help Guides

With legislation around the world being passed introducing or strengthening privacy laws for individuals, we are aware that many companies have had to adopt far stricter rules and policies for storing and submitting personal information.

Ramsay Corporation’s Online Testing System and Examinee Scoring System are compatible with new privacy regulations because we do not require any personally identifying information for test-takers. This can also be applied in a double-blind test administration setup.

The only private data we collect during assignment of test-takers is the first and last name of the people to be tested. We do not require this data, and it is only collected for ease of record-keeping. Below you can find a list of steps illustrating the differences between a regular test administration and one requiring Ramsay Corporation NOT to collect names.

Online Testing System

 Regular steps Double-blind steps

1.

 Administrator enters test-taker’s first and last name during test assignment.

1.

 Administrator assigns test-taker without first and last name.

2.

 Receives and internally records test-taker’s auto-assigned ID from Ramsay’s system.

2.

 Test-taker verifies name before taking test.

3.

 Test-taker verifies ID number before taking test, but does NOT enter name.

3.

 Test-taker completes test.

4.

 Test-taker completes test.

4.

 Administrator finds results for test-taker in list by name.

5.

 Administrator finds result for test-taker in list by ID.

6.

 Administrator refers to internal records for first and last name of test-taker.

Examinee Scoring System

Regular steps Double-blind steps

1.

 Administrator provides an ID number or code to uniquely identify test-taker. This should be internally recorded to be able to enable identification of the test-taker in the future.

1.

 Administrator enters test-taker’s first and last name.

2.

 Administrator enters the unique ID number or code as name.

2.

 Administrator enters responses of test-taker.

3.

 Administrator enters responses of test-taker.

3.

 Administrator finds results for test-taker in list by name.

4.

 Administrator finds results for test-taker in list by ID number or code.

5.

 Administrator refers back to internal records for first and last name of test-taker.

Viewing Email/Fax Results

Categories: Email/Fax Answer Sheets, How-Tos and Help Guides

What is the Examinee Scoring System?

The Examinee Scoring System is used to score paper tests. Use of the Examinee Scoring System is complimentary with the purchase of our paper tests. If you are using email/fax answer sheets with your paper tests you will find the scoring results in the Examinee Scoring System.

  • An “Entry” denotes a test purchased through our ordering system.
  • Each entry is one administration of a test. If a person took more than one test, they will have one entry for each test they took.
  • You cannot delete an entry from the Examinee Scoring System.

How to use the Examinee Scoring System to View Results of Tests Scored by Email/Fax

The following is a primer on viewing test scores in the Examinee Scoring System. You will need your Ramsay Corporation login information. If you have forgotten your information, please use the “Forgot your password?” link at the bottom of the login screen.

Click here for a printable PDF version of this document.

Click here for a Visual Walk-Through

Email/Fax Answer Sheets – Find a Test ID

Categories: Administrative Tasks, Email/Fax Answer Sheets

In order to properly grade tests via email/fax answer sheets, you must submit the correct Test ID on the email/fax cover sheet. Each test used on the Ramsay Corporation site has it’s own ID.

If you need to find the test ID for a test you would like to grade, please follow the directions below.

Please be sure to double check the test you are administering has the correct number of questions expected via the test ID lookup.

More »

Email/Fax Answer Sheets – Find an Account ID

Categories: Administrative Tasks, Email/Fax Answer Sheets

In order to properly grade tests via email/fax answer sheets, you must submit the correct Account ID on the email/fax cover sheet. The Account ID allows our system to place the results in the correct account “folder” so that you can organize your results. Additional questions about setting up subaccounts can be found here.

If you need to look up your account ID for your own account or if you have subaccounts that you would like to submit emailed/faxed answer sheets to, you can look it up on the Ramsay Corporation website.

Please refer to the directions below to access your account information page.

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FAQ: How do I access my subaccounts?

Categories: Administrative Tasks

parent-child-accounts
Ramsay Corporation’s Online Testing System supports the creation and management of subaccounts. Each subaccount is a fully-functioning account like your current account, and can contain Administrators, Test Takers, Credits, and Results. Parent accounts have access to their child accounts or “subaccounts.” If you are an administrator with access to subaccounts, you may need to access those subaccounts to perform functions such as “Assign Test,” “Proctor Test,” and “View Results.” More details can be found here.

Click here for a Visual Walkthrough

Intended Use of Exclude

Categories: How-Tos and Help Guides, Results and Reporting

The exclude checkbox is intended to be a permanent exclusion of data in the account. This is generally used to exclude data from:

  • Managers who have taken the test to see what is on it
  • Test takers who do not complete a test or portion of a test battery
  • Other accidental taking of tests

When you exclude a test taker’s results, you are removing the person’s results from the data used to calculate local percentiles. The local percentile columns, consequently, will update to show the results with the excluded test taker removed.

Before Tests Are Excluded: After Tests Are Excluded:
exclude before wa exclude after wa
n before wa n after wa

If you would like to separate out groups of test takers’ results, we would recommend that you move the test takers into subaccounts.

You can find more details about setting up subaccounts here.

What are Job Profiles?

Categories: Qualification-Based Reports

Ramsay Corporation’s Reporting System contains “job profile” creation. This advanced feature allows examinees’ test scores to be compared to a desired “job profile”. Simply put, “job profiles” allow for a candidate’s performance to be compared to cutting or passing scores developed during validation or determined by individual organizations.

Ramsay Corporation usually establishes cutting scores by using a modified Angoff procedure as part of a test validation study. This requires a panel of job experts who go through a process of job analysis; generation of knowledge, skills and abilities; and Angoff procedure during which each test question is reviewed and rated by each job expert.

These cutting scores may be set for custom-made tests, off-the-shelf tests, or in some circumstances, pre-existing client-made tests. When a cutting score has been established for a test, it may be used to establish job profile qualification.

These job profiles can be created with the help of Ramsay Corporation. Included with a validation study is the creation of job profiles with suggested cut scores. Companies may also purchase the Enterprise subscription to set additional cut scores.

A job profile can be defined with a single cutting score on one assessment or a battery of tests with each component having its own cutting score. For example:

JOB PROFILE 1
ASSESSMENT PRIMARY SCORE
Maintest – A 90
JOB PROFILE 2
ASSESSMENT PRIMARY SCORE
Combined Basic Skills – Reading 8
Combined Basic Skills – Arithmetic 10
Combined Basic Skills – Inspection & Measurement 8
Combined Basic Skills – Process Monitoring 6
Mechanical Aptitude Test 24
JOB PROFILE 3
ASSESSMENT PRIMARY SCORE
Maintenance Mechanic A 75
-or-
Maintenance Mechanic B 75

Job profiles can also account for multiple skill levels allowing for examinees to be easily weighed against three different cutting scores for a single assessment. This can allow for classification of an applicant to a certain level of a job. Tests can have total score requirements or test sub-section requirements depending on these qualification scores.

Form letters for qualified and unqualified candidates can also be generated, streamlining the process of informing candidates.

FAQ: When can this candidate take this test again? (How do I handle retesting?)

Categories: Manage Administrators, Testing Basics

Retesting a candidate should be a company-wide policy. You should first check to see if your company has instituted such a policy.

If such a policy is not in place, we would recommend establishing a uniform policy. Policies can be time-based, action-based, or a combination. Time-based policies indicate that retesting is available after a certain period of time. For example, job knowledge tests may be broad and deep in content and would require many months of remediation. Alternatively, a month or two may suffice for a simpler test, such as basic arithmetic. Action-based policies indicate retesting is available after remedial actions, such as taking a course or further on-the-job training.

We recommend that clients use the policy which best fits their circumstances and aims.